Forgot a password, PIN, or pattern? Upper Valley Advance now helps owners get back into Windows and Linux computers, plus Android and Windows phones and tablets.
Our unlock services
- Computer Password Reset & Account Unlock, $79. Laptops, netbooks, and desktops.
- BIOS & UEFI Password Removal, $79. Startup passwords set in the computer’s firmware.
- Hard Drive Unlock & Access, $79. Locked internal or external hard drives and SSDs.
- Phone Screen Lock Removal, $49. Forgotten PIN, pattern, or password.
- Tablet Screen Lock Removal, $49. Forgotten PIN, pattern, or password.
- Phone & Tablet Account Recovery, $59. Regain your Google or Samsung account.
- Phone & Tablet Carrier Unlock, $74. Move a paid-off device to a new carrier.
Listed prices are for Drop-Off Service. Every unlock is available with Tech-Valet+ or On-Location Service. Account Recovery and Carrier Unlock work over Remote Support too.
When we can unlock your device
- You own the device, or you have written authority from the owner or the business
- You bring one proof of ownership and a matching photo ID
- The device is a Windows or Linux computer, or an Android or Windows phone or tablet
- The device is not reported lost or stolen
- For encrypted drives, you have the recovery key
What to bring
Bring one of these proofs of ownership:
- Original receipt or invoice showing the device model or serial number
- Manufacturer or retailer registration record in your name with the model or serial number
- Carrier bill or device financing agreement listing the IMEI or serial number
- Online order confirmation in your name showing the device model or serial number
- Original box with a matching serial or IMEI label, plus a receipt or order confirmation
- For business devices, a signed letter on company letterhead approving the unlock
- For a deceased owner’s device, court-issued estate papers naming you as executor
Valid photo ID: a driver’s license, state ID, passport, or military ID. It must be current, and the name must match your proof. For our records, we note the ID type, issuing state, expiration date, and last four digits. We never keep a copy of the full ID number.
When we cannot unlock a device
- Apple devices, Apple IDs, or Activation Lock
- Devices with no proof of ownership, or a name that does not match the photo ID
- Devices reported lost or stolen, or with a blacklisted IMEI
- Work or school devices managed by an organization, without written approval from that organization
- Encrypted drives, such as BitLocker, without the recovery key
- Phones your carrier will not release, such as devices with an unpaid balance
- Accounts or devices that belong to someone else
Have questions? Read our proof of ownership FAQ, what happens to your data, and how to find your serial number.
Not sure your device qualifies? Book a free consultation or call (844) 320-3300. We answer 24/7.
