What proof of ownership do I need to unlock a device?

We only unlock devices for their owners. Bring one proof of ownership and one valid photo ID.

Accepted proof of ownership

• Original receipt or invoice showing the device model or serial number
• Manufacturer or retailer registration record in your name with the model or serial number
• Carrier bill or device financing agreement listing the IMEI or serial number
• Online order confirmation in your name showing the device model or serial number
• Original box with a matching serial or IMEI label, plus a receipt or order confirmation
• For business devices, a signed letter on company letterhead approving the unlock
• For a deceased owner’s device, court-issued estate papers naming you as executor

Valid photo ID: a driver’s license, state ID, passport, or military ID. It must be current, and the name must match your proof. For our records, we note the ID type, issuing state, expiration date, and last four digits. We never keep a copy of the full ID number.

Bring both to your appointment. For a remote session, email them to support@uvadvance.com before we start. Need help finding a serial number or IMEI? Read How to Find Your Device’s Serial Number or IMEI.