26
September
We use TeamViewer QuickSupport for Remote Support. QuickSupport runs without installation, and you approve every connection.
Start a session only after you call (844) 320-3300 or we reply to your ticket. Never give remote access to an unexpected caller or pop-up.
On a Windows PC or Mac
- Call (844) 320-3300 and stay on the line with your technician.
- Open the QuickSupport link your technician sends by email or text. You also find QuickSupport on the TeamViewer download page under the download portal for additional downloads.
- Download the QuickSupport version for your system (Windows or macOS).
- Open the downloaded file. On a Mac, allow Screen Recording and Accessibility access when asked.
- Read the ID and password shown in the window to your technician.
- Select Allow when the connection request appears.
On an iPhone, iPad, or Android device
- Install TeamViewer QuickSupport from the App Store or Google Play.
- Open the app and read your ID to the technician, or enter the session code we give you.
- Approve the request on your screen.
Ending the session
Close QuickSupport at any time to end the connection. The technician loses access right away.
Source: TeamViewer. (n.d.). QuickSupport. TeamViewer Knowledge Base.
