Will unlocking my device erase my data?

Your files are safe in most computer unlocks. Phones and tablets work differently.

Computers

• A Windows or Linux account password reset usually keeps your files in place.
• For a Microsoft account sign-in, we walk you through Microsoft’s own recovery steps.
• An encrypted drive, such as BitLocker, stays locked without its recovery key. No one can bypass that encryption.

Phones and tablets

• Removing a forgotten screen lock almost always requires a factory reset. A reset erases anything not backed up.
• After the reset, the device asks for the Google or Samsung account used on it before. Have that sign-in ready, or book Account Recovery.

We explain what will happen before any work starts, and you approve the price first.