When can’t you unlock a device?

Every unlock starts with a check. Here is how we decide.

We can unlock a device when

• You own the device, or you have written authority from the owner or the business
• You bring one proof of ownership and a matching photo ID
• The device is a Windows or Linux computer, or an Android or Windows phone or tablet
• The device is not reported lost or stolen
• For encrypted drives, you have the recovery key

We cannot unlock

• Apple devices, Apple IDs, or Activation Lock
• Devices with no proof of ownership, or a name that does not match the photo ID
• Devices reported lost or stolen, or with a blacklisted IMEI
• Work or school devices managed by an organization, without written approval from that organization
• Encrypted drives, such as BitLocker, without the recovery key
• Phones your carrier will not release, such as devices with an unpaid balance
• Accounts or devices that belong to someone else

These rules protect you and the true owner of every device. Not sure your device qualifies? Book a free consultation or call (844) 320-3300. We answer 24/7.