Tech support scammers pose as well-known companies. They want payment, passwords, or remote access to your computer.

Red flags

• A pop-up says your computer is infected and lists a phone number to call.
• A caller says they are from Microsoft, Apple, or your bank and found a problem on your computer.
• Real tech companies do not call, email, or text you about a problem on your computer (Federal Trade Commission, n.d.).
• Someone asks for payment by gift card, wire transfer, or cryptocurrency.
• Someone pressures you to act right now.

What to do

1. Hang up, or close the browser. Use Ctrl + Alt + Delete on Windows if the pop-up blocks the screen.
2. Never call a number from a pop-up.
3. Never give remote access to someone who contacted you first.
4. Already gave access? Disconnect from the internet, change your passwords from another device, and call your bank.

Report scams to the Federal Trade Commission at ReportFraud.ftc.gov.

Source: Federal Trade Commission. (n.d.). How to spot, avoid, and report tech support scams. Consumer Advice.