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Documents & Policies

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Documents & Policies

Clear Policies, No Surprises

Our policies clearly define what you can expect from us and what we expect from our customers. Review any document below for details.

  • Plain-language documents
  • 90-day repair warranty
  • Your privacy protected

Legal Documents

Our Legal Documents & Policies

Select a document to read it in full.

Terms of Service

The terms that apply when you use our website and services.

Read the terms

Privacy Policy

How we collect, use, and protect your personal information.

Read the policy

Technology Services Agreement

The agreement that covers the technology services we provide.

Read the agreement

Technology Services Guarantee

How we stand behind our work, including our repair warranty.

Read the guarantee

Cancellation & Refund Policy

How cancellations and refunds work for our services.

Read the policy

Coupon Use & Exclusions

The rules for using coupons and promotions with our services.

Read the policy

Questions?

Have a Question About a Policy?

Our team is happy to explain any document. Get started anytime, 24/7.

Call us 24/7(844) 320-3300Email our teamsupport@uvadvance.com
How to Get StartedBrowse Services by Device
Latest from Upper Valley AdvanceNow Offering Device Unlocking for Computers, Phones & TabletsOct 27, 2026All announcements
Four ways we can help

Pick the service that fits your day

Every option starts with a free consultation and a clear quote. You approve the price before any paid work begins.

Remote Support We connect over the internet and fix software problems while you watch from home. How it works Drop-Off Service Bring your device to our Lisbon, NH office by appointment. We call you when it is ready. How it works On-Location Service A technician comes to your home or business and works on site. How it works Tech-Valet+ We pick up your device and bring it back to you once the work is done. How it works

Not sure which one fits? Compare all four options

About Us

Upper Valley Advance

Local tech support since 2013

We set up, diagnose, and repair computers, phones, networks, and smart home devices for homes and small businesses.

  • Free consultation on every service
  • A clear quote before any paid work
  • Remote, drop-off, and on-location options
Get started

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