1. Acceptance and Scope

1.1 By using the website, submitting a request, approving a Service Order, or authorizing work to begin, you agree to these Terms and the documents applicable to your interaction. If you do not agree, do not use the website or authorize service.

1.2 A "Service Order" means an estimate, proposal, work order, invoice, online order, or other written or electronic authorization that identifies requested work, price, or service-specific terms.

1.3 Website content is general information and is not a diagnosis, guaranteed estimate, or promise that a particular result, part, service, or appointment time will be available.

2. Relationship to Other Documents

2.1 If two documents directly conflict, they control only within their assigned subject matter: a Service Order controls the expressly stated scope, price, and service-specific terms; the Technology Services Agreement controls performance of technology services, authorization, payment, and service-related liability; the Technology Services Guarantee controls eligibility, claims, and remedies under the 30-day limited guarantee; the Coupon Use and Exclusions Policy controls promotional coupons; the Privacy Policy controls collection, use, retention, and disclosure of personal information; and the Terms of Service govern general website use and any matter not addressed by a more specific document. A Service Order overrides another document only when it expressly identifies the provision being changed. Rights or obligations that cannot lawfully be waived remain controlling.

2.2 The documents are intended to be read together. A provision in a more specific document supplements, rather than replaces, a consistent provision in another document.

3. Services and Availability

3.1 Upper Valley Advance provides technology services that may include device assessment and diagnostics; computer, laptop, phone, tablet, network, Wi-Fi, smart-home, and security-camera setup or troubleshooting; hardware or software repair and configuration; upgrades; optimization; data-transfer assistance; consulting; and remote, in-shop, on-site, drop-off, or technology-valet service when offered.

3.2 A service is offered only when identified on the website, in a Service Order, or in another written communication. We do not provide web design, custom software development, managed IT services, or continuous monitoring unless expressly agreed in writing.

3.3 Appointments, service areas, business hours, methods of service, and individual offerings may change. We may decline a request that is unsafe, unlawful, outside our capabilities or service area, or inconsistent with these Terms.

4. Appointments, Access, and Authorization

4.1 The Client will provide timely and lawful access to the relevant device, location, account, network, credential, backup, and information reasonably necessary to perform the authorized service.

4.2 The Client represents that the Client owns the equipment or has authority from the owner to request the service and grant the required access.

4.3 Delays caused by unavailable access, missing information, unsafe conditions, or Client unresponsiveness may delay or prevent completion. Work outside the authorized scope requires further approval as described in the Technology Services Agreement.

5. Estimates, Billing, and Payment

5.1 Estimates are good-faith projections based on information then available and are not guaranteed unless a Service Order expressly states that a price is fixed.

5.2 Charges, taxes, deposits, and payment timing are governed by the applicable Service Order and Technology Services Agreement. Full payment is due when stated on the Service Order or invoice.

5.3 Parts, hardware, licenses, subscriptions, and special-order items may require advance payment and remain subject to applicable manufacturer, vendor, and third-party terms.

6. Client Responsibilities and Data

6.1 The Client is responsible for accurate information about symptoms and device history, lawful software and account use, and current backups of important data before service begins.

6.2 Electronic service carries an inherent risk of data loss, corruption, privacy exposure, incompatibility, or device failure. The Technology Services Agreement states the service-specific authorization and risk allocation.

6.3 Personal information is handled under the Privacy Policy. Nothing in these Terms authorizes access to personal information beyond what is reasonably necessary for an authorized service or another disclosed and lawful purpose.

7. Third-Party Products and Services

7.1 We may recommend or assist with third-party products or services. Their availability, performance, security, terms, warranties, subscriptions, updates, and return policies are controlled by their providers.

7.2 Unless expressly stated in writing, Upper Valley Advance does not warrant or control a third party's product, service, account decision, outage, update, or support response.

8. Guarantee and Disclaimer

8.1 Eligible labor is covered only by the 30-day limited guarantee described in the Technology Services Guarantee. That document exclusively controls eligibility, exclusions, claim timing, and remedies.

8.2 Except for the express limited guarantee and any right that cannot lawfully be excluded, services and website content are provided as available and without additional express or implied warranties. No specific outcome, recovery of data, uninterrupted operation, or permanent prevention of future problems is promised.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, Upper Valley Advance is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost data, revenue, profits, business, opportunity, use, or productivity arising from the website or a service.

9.2 To the maximum extent permitted by law, Upper Valley Advance's aggregate liability for direct damages arising from a specific service will not exceed the amount the Client paid Upper Valley Advance for that service.

9.3 The limitations in this section do not exclude liability or remedies that cannot lawfully be limited or waived, and they do not attempt to waive rights under New Hampshire RSA 358-A or another applicable consumer-protection law.

10. Suspension, Refusal, and Termination

10.1 We may suspend, refuse, or terminate access or service for nonpayment, unsafe conditions, abuse, fraud, unlawful activity, misuse, material violation of the governing documents, or a request outside the authorized scope or our capabilities.

10.2 Termination does not eliminate amounts owed for authorized work already performed, noncancelable third-party costs already incurred, or obligations that by their nature survive termination.

11. Events Beyond Reasonable Control

11.1 We are not responsible for delay or failure caused by events beyond our reasonable control, including power or network outages, weather, emergency conditions, labor or supply disruption, unavailable parts, carrier delay, third-party failure, cyberattack, or governmental action. This section does not excuse payment for work already completed.

12. Changes to These Terms

12.1 We may revise these Terms prospectively by posting a new issue and revision date. The version in effect when a Service Order is authorized governs that service unless the Client and Upper Valley Advance later agree in writing to a change.

13. Governing Law and General Terms

13.1 New Hampshire law governs these Terms, without regard to conflict-of-law rules, except when another jurisdiction's nonwaivable law applies.

13.2 Any court proceeding arising from these Terms or a service must be brought in a court with proper subject-matter and territorial jurisdiction. Nothing in this clause prevents a party from using a legally available small-claims process or other nonwaivable forum.

13.3 If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A delay in enforcing a provision is not a waiver.

14. Contact Information

14.1 Upper Valley Advance, LLC | Mailing address: P.O. Box 112, Lisbon, NH 03585 | Email: support@uvadvance.com | Toll-free: (844) 320-3300 | Local: (802) 222-0101