Why do parts and software need payment up front?
We order parts, licenses, and subscriptions for your job. Advance payment covers the purchase from the vendor.
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When is payment due, and how do I pay?
Payment is due as stated on your Service Order or invoice, or once the approved work is complete.
Read moreHow does your pricing work?
Most services carry a flat, listed price. You get a clear quote and approve the quote before paid work starts.
Read moreIs the consultation free?
Yes. Every service starts with a free, no-obligation consultation and a device assessment when needed.
Read moreWhere are you located, and when are you available?
Our office is in Lisbon, NH, by appointment only. Phone support runs 24/7.
Read moreShould I back up my data before service?
Yes. Repairs rarely touch your files, but a current backup protects you from any surprise.
Read moreDo I need to know what is wrong with my device?
No. Tell us what you notice. Our free consultation and device assessment find the cause.
Read moreHow do I get ready for my appointment?
A five-minute checklist: back up files, gather passwords, charge the device, and note the problem.
Read moreWhat is Tech-Valet+?
Tech-Valet+ adds pickup and return to your repair. We collect your device and bring the finished device back.
Read moreHow does On-Location Service work?
A technician visits your home or business for Wi-Fi, network, smart home, security, and setup jobs.
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