Product Description

Service overview: Internet Connection Troubleshooting isolates common causes of slow, intermittent, or unavailable connectivity across one modem/router setup and one client device.

What’s Included

• Symptom review and connection-path testing
• Modem, router, cable, Wi-Fi, DNS, and device setting checks
• Restart, update, and safe reconfiguration steps
• Basic wired and wireless comparison when on-site
• Findings and recommended next action

What Happens If We Find Another Issue

Troubleshooting may uncover a different underlying cause than the original symptom suggests. If that happens, we will identify the finding and recommend the most appropriate repair, setup, replacement, provider support, or follow-up service.

• Internet-provider repair, new cabling, equipment, account charges, outage resolution, or guaranteed speed
• Troubleshooting more than one independent network

Helpful next-step guidance: If something outside this service is needed, we’ll identify the appropriate service, part, subscription, or provider support so you can decide how to proceed.

On-site and Tech Valet services are available within 10 travel miles of our Lisbon, New Hampshire office. Travel beyond 10 miles is charged at $1.00 per additional mile.

Ready to schedule? Add this service to your cart and follow the instructions to request and reserve your appointment. If you are unsure which service you need or have questions before scheduling, Upper Valley Advance offers free technology consultation and diagnostic services. You may also call us toll-free at +1 (844) 320-3300 for assistance or to schedule an appointment.

Additional information