1. Scope and Service Authorization

1.1 Upper Valley Advance will perform only the services reasonably described in the applicable Service Order and any later written authorization. A Service Order may be an estimate, proposal, work order, invoice, online order, or other written or electronic approval describing the requested work, price, or service-specific terms.

1.2 Technology service outcomes depend on device condition, age, configuration, available parts, third-party systems, and the information supplied by the Client. Services will be performed in a professional and reasonable manner, but a specific result, repairability determination, completion time, or data-recovery outcome is not guaranteed.

1.3 If a device cannot reasonably be repaired because of age, condition, damage, unavailable parts, incompatibility, or cost, Upper Valley Advance may recommend replacement, rebuilding, an upgrade, or no further work.

1.4 Completion times are estimates only unless expressly guaranteed in a Service Order. Work may be delayed by testing requirements, Client response time, parts availability, third parties, shipping, or circumstances beyond our reasonable control.

2. Client Responsibilities

2.1 The Client represents that the Client owns the equipment or has authority from the owner to request service and authorize access.

2.2 The Client will provide accurate information about symptoms, prior repairs, damage, passwords, account restrictions, encryption, and other conditions that may affect the work.

2.3 Before service begins, the Client is responsible for maintaining a current and usable backup of important data and, where practical, removing or separately protecting confidential information not needed for the service.

2.4 The Client is responsible for lawful software licensing, account ownership, and authorization to access networks, cloud services, security systems, cameras, or other connected equipment involved in the request.

3. Device Access, Diagnostics, and Temporary Software

3.1 The Client authorizes reasonable access to the device, system, account, network, and location necessary to diagnose and perform the requested service.

3.2 The Client authorizes installation and use of temporary diagnostic, security, remote-support, driver, or utility software reasonably necessary for the service. We will remove temporary software when reasonably possible, but removal may not be possible if the device fails, access ends, or the Client requests that licensed software remain.

3.3 Credentials supplied for service will be used only for the authorized work, related testing, support, billing, security, or another purpose described in the Privacy Policy. The Client should change temporary or shared credentials after service when appropriate.

3.4 A free consultation or Free Device Assessment is provided only when expressly advertised or stated in a Service Order. Advanced, invasive, time-intensive, disassembly-based, or specialty diagnostics may be a paid service.

4. Estimates and Changes in Scope

4.1 Charges are calculated as the Service Order states, including disclosed flat-rate, hourly, travel, mileage, parts, software, or third-party charges.

4.2 An estimate is a good-faith projection based on information available when prepared and is not guaranteed unless it expressly states that the price is fixed.

4.3 If additional work materially outside the authorized scope or price becomes reasonably necessary, Upper Valley Advance will seek the Client's approval before performing that additional work.

4.4 If the Client cannot be reached, work outside the authorized scope will pause. Authorized diagnostic steps, safety measures, reassembly, and work already approved may continue when reasonably necessary.

5. Payment Terms

5.1 Full payment is due when stated on the Service Order or invoice, and otherwise upon completion of the authorized service.

5.2 Parts, hardware, software, licenses, subscriptions, and special-order items may require payment in advance.

5.3 Accepted payment methods are those displayed or communicated when payment is due. A previously accepted method may become unavailable because of processor, security, or operational requirements.

5.4 A coupon affects price only as stated in the Coupon Use and Exclusions Policy. A guarantee claim affects payment or remedy only as stated in the Technology Services Guarantee.

6. Data Risk and Pre-Existing Conditions

6.1 Work on electronic equipment can reveal or worsen an existing failure and carries inherent risks of data loss, corruption, privacy exposure, incompatibility, or loss of function, even when reasonable care is used.

6.2 Except to the extent liability cannot lawfully be disclaimed, Upper Valley Advance is not responsible for loss arising from missing or unusable backups, pre-existing damage, latent defects, malware, unauthorized prior work, unstable hardware, corrupted software, misconfiguration, or third-party products or services.

6.3 Upper Valley Advance will not intentionally access Client content unrelated to the authorized service. Incidental access may occur during diagnostics, transfer, backup, security scanning, testing, or repair and is handled under the Privacy Policy.

7. Parts and Third-Party Products

7.1 Parts, hardware, software, licenses, subscriptions, and third-party services are subject to their provider's availability, compatibility, warranty, return, account, and licensing terms.

7.2 Unless a Service Order expressly states otherwise, labor for a manufacturer or vendor warranty claim, replacement, removal, reinstallation, shipping, data transfer, or reconfiguration is not included in the third party's warranty and may be separately charged.

8. Completion, Follow-Up, and Limited Guarantee

8.1 Service is complete on the completion date shown on the Service Order or invoice. If no date is shown, completion occurs when the device is returned or made available for return, or when the remote or on-site session concludes.

8.2 Complimentary follow-up assistance may be offered at our discretion, but it is not a separate warranty and does not extend or restart the guarantee period.

8.3 Eligible paid labor is covered by a 30-day limited guarantee beginning on the completion date. The Technology Services Guarantee exclusively determines claim eligibility, exclusions, notice requirements, and remedies.

8.4 The guarantee covers qualifying workmanship related to the original authorized service. It does not guarantee that every intermittent, hidden, future, or unrelated condition will be diagnosed or prevented.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, Upper Valley Advance is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost data, revenue, profits, business, opportunity, use, or productivity arising from a service.

9.2 To the maximum extent permitted by law, Upper Valley Advance's aggregate liability for direct damages arising from a specific service will not exceed the amount the Client paid Upper Valley Advance for that service.

9.3 This section does not exclude liability or remedies that cannot lawfully be limited or waived and does not attempt to waive rights under New Hampshire RSA 358-A or another applicable consumer-protection law.

10. Relationship to Other Documents

10.1 If two documents directly conflict, they control only within their assigned subject matter: a Service Order controls the expressly stated scope, price, and service-specific terms; the Technology Services Agreement controls performance of technology services, authorization, payment, and service-related liability; the Technology Services Guarantee controls eligibility, claims, and remedies under the 30-day limited guarantee; the Coupon Use and Exclusions Policy controls promotional coupons; the Privacy Policy controls collection, use, retention, and disclosure of personal information; and the Terms of Service govern general website use and any matter not addressed by a more specific document. A Service Order overrides another document only when it expressly identifies the provision being changed. Rights or obligations that cannot lawfully be waived remain controlling.

10.2 The Client's approval of a Service Order incorporates the then-current Agreement unless that Service Order expressly identifies a different controlling provision.

11. Governing Law and General Terms

11.1 New Hampshire law governs this Agreement, without regard to conflict-of-law rules, except when another jurisdiction's nonwaivable law applies.

11.2 If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A delay in enforcement is not a waiver.

12. Contact Information

12.1 Upper Valley Advance, LLC | Mailing address: P.O. Box 112, Lisbon, NH 03585 | Email: support@uvadvance.com | Toll-free: (844) 320-3300 | Local: (802) 222-0101