Product Description

Service overview: Remote Computer Support Session is a distinct general-support option for smaller computer problems that do not justify a full repair service.

What’s Included

• Up to 30 minutes of secure remote-desktop assistance
• One operational Windows computer or Mac
• Help with one defined software, account, update, or configuration issue
• A brief explanation of the work completed

What Happens If We Find Another Issue

Troubleshooting may uncover a different underlying cause than the original symptom suggests. If that happens, we will identify the finding and recommend the most appropriate repair, setup, replacement, provider support, or follow-up service.

• Physical repair, data recovery, severe malware remediation, operating-system installation, or support when remote access cannot be established
• Third-party subscription or license fees

Helpful next-step guidance: If something outside this service is needed, we’ll identify the appropriate service, part, subscription, or provider support so you can decide how to proceed.

Ready to schedule? Add this service to your cart and follow the instructions to request and reserve your appointment. If you are unsure which service you need or have questions before scheduling, Upper Valley Advance offers free technology consultation and diagnostic services. You may also call us toll-free at +1 (844) 320-3300 for assistance or to schedule an appointment.

Additional information